Hello! This page is here to answer commonly asked questions about our platform. Use the table of contents below to quickly find what you're looking for.

<aside> 🚨 If you’re looking to understand more about templates and how to create instructions, go to our Comprehend PT Template & Instruction Guide linked here!

</aside>

Table of Contents:

General Questions

  1. I want to contact your support team.
  2. Does Comprehend PT integrate with my EMR?
  3. What devices do you support?
  4. Does Comprehend have a mobile app?
  5. Is Comprehend HIPPA compliant?
  6. Do I have to tell my patients they’re being recorded?
  7. Can I record the entire patient session?
  8. What if I’m working with multiple patients at a time?
  9. Can I record in an open gym?
  10. How well does the AI do with accents and different languages?
  11. How do I make the AI sound like me?
  12. Can I upload an audio recording?

Feature Specific

  1. What are shareable templates?
  2. Why can’t I use the template that was shared with me?
  3. Why can’t I choose my template in the Chrome extension?
  4. What does ‘Overwrite or Append’ mean?
  5. What does the ‘Scrape’ button do?
  6. Why are some sections not being filled out by Comprehend?
  7. What does ‘Add example’ do?

Account Settings & Pricing

  1. What is your refund policy?
  2. Do you offer discounts for veterans?
  3. How do I cancel my account?
  4. How do I update my payment method for my account?

General Questions:

1. Does Comprehend Integrate with my EMR?

Yep! We offer direct integration via a Chrome Extension for WebPT, Empower EMR (Previously MW Therapy), JaneApp, Prompt, and PT Everywhere. If you use any other EMR we are compatible via copy past but we are expanding our direct integrations. Please reach out if you want your EMR to be integrated with.

https://www.youtube.com/watch?v=9XRGFnnxcTw

2. What devices do you support?

We support iPhone, iPad, Android, Mac, PC, and Chromebooks are all supported by our web app!